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ASSASSIN RODS  Rating:  Rating
 
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 Posted: Wed May 14th, 2008 02:33 pm
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1st Post
andy1
Member
 

Joined: Thu Feb 21st, 2008
Location: Strand , Cape Town, South Africa
Posts: 84
Equipment: daiwa saltis 50 /assassin beachmaster/Trinni 30/Assasin comp hmg heavy
Best Catch: cob, steenbrass
Favorite Fishing Spot: namibia , Garden route
Boat: none
Club: 
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Mana: 
I purchased a hmg comp rod about 2 weeks ago, had some queries ,not so serious.

I sent an email with some questions ,at first reseved about what to exspect.

What a surprise , an anwser within the same day...explanations and recommendations...also the backup and guarentee are second to none...they certainly put there money where there mouth is..and certainly go the extra mile.

Yep, i'm a fan and sold on assassin..not only because its a good rod,but the after sales service is brilliant.These guys know what they are talking about. I can highly recommend this company if your not sure about back up or after sales.

Well done to Basil Manning and his team.A few other company's can certainly learn how to do biz from this company...mmmmsome some of us  knowwho  i'm talking about.

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 Posted: Wed May 14th, 2008 02:49 pm
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DWB
Sealiner


Joined: Sun Nov 25th, 2007
Location: Piet Retief, South Africa
Posts: 4582
Equipment: Artlure - Fresh & Salt, Shimano, Berkley, Tica etc
Best Catch: 75kg Diamond Ray
Favorite Fishing Spot: Various Local Waters
Boat: GATSKOP - 13ft centre console
Club: SEALINE
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Mana: 
Great to hear, will forward this to Barry

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 Posted: Wed May 14th, 2008 03:54 pm
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andy1
Member
 

Joined: Thu Feb 21st, 2008
Location: Strand , Cape Town, South Africa
Posts: 84
Equipment: daiwa saltis 50 /assassin beachmaster/Trinni 30/Assasin comp hmg heavy
Best Catch: cob, steenbrass
Favorite Fishing Spot: namibia , Garden route
Boat: none
Club: 
Status: 
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Mana: 
yep, here in the cape .we are not use to service levels like this...thats why they  call it the mother city----------takes 9 months for anything to happen...but then we do have the greatest folk around, the friendly city...with the exception of the robbers, rapists ,murderer's and the [url=mailto:#@##$]#@##$[/url] who rape our sea...

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 Posted: Wed May 14th, 2008 04:04 pm
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Polychaete
Senior Member


Joined: Sat Jul 14th, 2007
Location: Cape Town, South Africa
Posts: 1177
Equipment: Suitable tackle for the occasion
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Mana: 
That nice to hear. My experience with the blank manufacturers has been very poor.

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 Posted: Wed May 14th, 2008 04:19 pm
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Reefman
Sealiner


Joined: Wed Feb 7th, 2007
Location: South Africa
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Mana: 
andy1 wrote:
Well done to Basil Manning and his team.A few other company's can certainly learn how to do biz from this company...mmmmsome some of us  knowwho  i'm talking about.


The primary reason why I love the Assassin brand so much is that they are hands on... Barry Wareham answers his e-mail within 24 hours with courteous, helpful and succinct replies... no problem too big or too small... all in all, Basil Maning takes a lot of beating in that department.

There are several companies out there, including the one's now making DVD's that could learn a lot from Barry on how to manage a company, how to market it, and how to do proper after-sales service.

And no, unlike Weeds, I am NOT sponsored by Assassin... wish I was though!^^..

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 Posted: Wed May 14th, 2008 04:30 pm
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andy1
Member
 

Joined: Thu Feb 21st, 2008
Location: Strand , Cape Town, South Africa
Posts: 84
Equipment: daiwa saltis 50 /assassin beachmaster/Trinni 30/Assasin comp hmg heavy
Best Catch: cob, steenbrass
Favorite Fishing Spot: namibia , Garden route
Boat: none
Club: 
Status: 
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Mana: 
Yep , me too..

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 Posted: Wed May 14th, 2008 04:47 pm
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andy1
Member
 

Joined: Thu Feb 21st, 2008
Location: Strand , Cape Town, South Africa
Posts: 84
Equipment: daiwa saltis 50 /assassin beachmaster/Trinni 30/Assasin comp hmg heavy
Best Catch: cob, steenbrass
Favorite Fishing Spot: namibia , Garden route
Boat: none
Club: 
Status: 
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Mana: 
There is another thread , cape town service sucks.- see I WAS RIGHT

i rest my case,however assassin seems to be one of the last bastions of good o'l fashioned service with a smile

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 Posted: Wed May 14th, 2008 05:53 pm
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andy1
Member
 

Joined: Thu Feb 21st, 2008
Location: Strand , Cape Town, South Africa
Posts: 84
Equipment: daiwa saltis 50 /assassin beachmaster/Trinni 30/Assasin comp hmg heavy
Best Catch: cob, steenbrass
Favorite Fishing Spot: namibia , Garden route
Boat: none
Club: 
Status: 
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Mana: 
2 days later and the reps here...WOW !

::SCant beat that eh!

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 Posted: Wed May 14th, 2008 06:19 pm
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andy1
Member
 

Joined: Thu Feb 21st, 2008
Location: Strand , Cape Town, South Africa
Posts: 84
Equipment: daiwa saltis 50 /assassin beachmaster/Trinni 30/Assasin comp hmg heavy
Best Catch: cob, steenbrass
Favorite Fishing Spot: namibia , Garden route
Boat: none
Club: 
Status: 
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Mana: 
Reefman...i agree about the dvd's

maybe all anglers should do what the rest of the nation does...BOYCOTT !!!!!

boycott suppliers who sponsor crap like these dvd's and the one's who sell it to us...or at least give us a  warning! THIS PRODUCT NOT SAFE FOR HUMAN VIEWING or CAUTION :CAN DAMAGE YOUR VIEW OF ANGLING FOREVER...CAN CUASE SEVERE DISTRESS ( with a picture of you throwing your money down the toilet )

Last edited on Wed May 14th, 2008 06:31 pm by andy1

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 Posted: Thu May 15th, 2008 11:00 am
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Ian F
Senior Member
 

Joined: Thu Dec 28th, 2006
Location: Gauteng, South Africa
Posts: 270
Equipment: Daiwa Sealine 50, Daiwa Saltiga 50, Assassin medium, Berkley extra ...
Best Catch: 8.5kg Couta from a fishing ski
Favorite Fishing Spot: Hole in the Wall
Boat: Neptune Fishing Ski
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Mana: 
Nothing but good service from the guys at Bassil Manning's when it came to repairs and extra for my assssin rod.

 

Ian F

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 Posted: Thu May 15th, 2008 12:53 pm
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Noweeds
Sealine Expert - Rock and Surf


Joined: Tue Mar 6th, 2007
Location: East London, South Africa
Posts: 2180
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Mana: 
Andy I just got an email saying the replacement section is on the way will give you call tomorrow to meet up in any event.......

With reps now in place in the western cape and gauteng the service from basil manning should only get even better!!

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 Posted: Thu May 15th, 2008 05:05 pm
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The master assasin
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Joined: Thu Sep 21st, 2006
Location: South Africa
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Mana: 
This topic sounds like an editorial.....humpfff...

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 Posted: Fri May 16th, 2008 12:24 am
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Reefman
Sealiner


Joined: Wed Feb 7th, 2007
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Mana: 
Yup, it makes refreshing change from all the talk about Bazooka's and WAFTs...

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 Posted: Fri May 16th, 2008 01:28 am
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The master assasin
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Joined: Thu Sep 21st, 2006
Location: South Africa
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Mana: 
At least a bazooka or a waft wont snap like a tooth pick when u strike a fish or cast....

Then off course i seen better back up service from the corner cafe than from those distributors....but the best way to sum it up as one ex employee off theirs said, u pay peanuts and u will get monkeys working for you...

Viva good service!...Viva!

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 Posted: Fri May 16th, 2008 11:32 am
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Reefman
Sealiner


Joined: Wed Feb 7th, 2007
Location: South Africa
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Mana: 
The master assasin wrote: At least a bazooka or a waft wont snap like a tooth pick when u strike a fish or cast....

Then off course i seen better back up service from the corner cafe than from those distributors....but the best way to sum it up as one ex employee off theirs said, u pay peanuts and u will get monkeys working for you...

Viva good service!...Viva!

Master... you're always OFF course bru, LOL!:fbash

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 Posted: Fri May 16th, 2008 11:40 am
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jace
Senior Member


Joined: Wed Jan 17th, 2007
Location: Pinetown, South Africa
Posts: 952
Equipment: Loomis 5 piece,Torium20
Best Catch: Garrick 10kg,Tuna 5.6kg
Favorite Fishing Spot: Lower South Coast
Boat: Inner Circle
Club: KZN Fishing.com
Status: 
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Mana: 
hi guy
I do not have any fancy rods so I neither a fan of any but my pet subject for the past 20 years has been consumer rights.I have had fights with Defy, Electolux ,Woolworths any many more and have won. Presently In Court with Tata Trucks.

If you do a search on threads about Basil Manning both on this site and other sites there is a perception that certain customers have a very raw deal from this supplier. So on the balance it apparent there are problems with the claim on this thread about exceptional service.This may be so but the perception in the market is different.

So ..please all those that have the close relationship with the supplier...please indicate to them to research the threads different websites and please respond to them.

Quality and Good Service is always in the eyes of the Consumer and is nearly 100 percent PERCEPTION.


Regards
Jace

Last edited on Fri May 16th, 2008 11:43 am by jace

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 Posted: Fri May 16th, 2008 01:28 pm
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andy1
Member
 

Joined: Thu Feb 21st, 2008
Location: Strand , Cape Town, South Africa
Posts: 84
Equipment: daiwa saltis 50 /assassin beachmaster/Trinni 30/Assasin comp hmg heavy
Best Catch: cob, steenbrass
Favorite Fishing Spot: namibia , Garden route
Boat: none
Club: 
Status: 
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Mana: 
Jace , i have informed assassin to check this site out, which they confirmed they would do.

I agree , especially in todays economic enviroment , where the pie is getting smaller,that the difference in all biz will be service excellence...thats going to make you succesfull or not

My 10 cents

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 Posted: Fri May 16th, 2008 02:20 pm
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jace
Senior Member


Joined: Wed Jan 17th, 2007
Location: Pinetown, South Africa
Posts: 952
Equipment: Loomis 5 piece,Torium20
Best Catch: Garrick 10kg,Tuna 5.6kg
Favorite Fishing Spot: Lower South Coast
Boat: Inner Circle
Club: KZN Fishing.com
Status: 
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Mana: 
Hi andy
Thanks for taking that up and will look forward to a reply. They have also indicated they will reply on another site with similar problems. Hope they put it to bed soon as bad perception makes uncertain customers.
Thanks
jace

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 Posted: Wed May 21st, 2008 07:32 pm
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19th Post
andy1
Member
 

Joined: Thu Feb 21st, 2008
Location: Strand , Cape Town, South Africa
Posts: 84
Equipment: daiwa saltis 50 /assassin beachmaster/Trinni 30/Assasin comp hmg heavy
Best Catch: cob, steenbrass
Favorite Fishing Spot: namibia , Garden route
Boat: none
Club: 
Status: 
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Mana: 
received my replacement yesterday

thank you assassin , and thank you Greg ,outstanding service man..

 

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 Posted: Thu May 22nd, 2008 11:41 am
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Basil Manning
Member
 

Joined: Wed May 21st, 2008
Location:  
Posts: 8
Equipment: All
Best Catch: Various
Favorite Fishing Spot: All
Boat: None
Club: 
Status: 
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Mana: 
Basil Manning Fishing Equipment has recently formed a Customer Relationship Department, which has been set up to foster strong meaningful relationships with customers. Their function was initially directed solely at our Customer Loyalty Programme, but we have now decided to expand their portfolio to address issues that people outside of our loyalty programme may have. This has come as a result of concerned fellow anglers and customers drawing our attention to the Sealine Website Forum where there have been comments posted about service at Basil Manning and about the Assassin brand of fishing rods. We prefer to deal with specific issues rather than be drawn into general discussions as we feel it is far more constructive to address issues with the customer personally. We have realised however that in doing this, the general public are not able to assess what our customer service is really all about. We strive for excellence, but we are human and do make mistakes on occasion. We appreciate constructive criticism as this enables us to improve our service delivery. We therefore invite members of the Sealine Website Forum to email us on sales@basilmanning.co.za with their contact details and an accurate description of their concern. We will keep a comprehensive record of every interaction and will willingly share this with whoever may be concerned.
In order to address concerns about High Modulus Graphite (HMG) rods, please refer to http://www.assassin.co.za for more information about HMG.

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